JOB OBJECTIVE

To provide direct technical assistance and support to the University for network, hardware and software issues

DUTIES AND RESPONSIBILITIES:

• Installing and maintaining computer systems including software and hardware on desktops and laptops
• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Resolving internet and network access issues (both wired and wireless)
• Support PC hardware components, desktop operating system software, and application software.
• Providing network printer support.
• Assist users in determining appropriate software solutions to meet needs.
• Develop and provide user training for basic hardware and software use.
• Maintains open communication and positive working relationship with staff.
• Perform other duties/projects as assigned.

QUALIFICATIONS AND EXPERIENCE

• Candidate must be a citizen of Kenya
• Bachelor’s Degree in Business Information Technology or Business related course with competencies in computing from a recognized university;
• Experience with Microsoft Office Suite
• Experience with Google Workspace
• Ability to use web-based applications
• Excellent communication and interpersonal skills
• Excellent time management skills.
• Client orientation