The Kenya Power & Lighting Company Limited, Staff Retirement Benefits Scheme 2006 (“the Scheme”) was established on 1 July 2006, following the closure of the Defined Benefits (DB) Scheme on 30th June 2006. As a Defined Contributions Scheme, the Scheme is managed by a Board of Trustees whose membership is divided equally between Sponsor nominated Trustees and Member nominated Trustees. The administrative functions of the Scheme are undertaken by the Secretariat of the Defined Benefits Scheme in an arrangement whereby the DC Scheme pays an administrative fee to the DB Scheme. The Scheme was established by the Sponsor with the main objective being to provide benefits to employees (members) upon retirement or to their dependents in the event of death in service.

Intern – Information Communication and Technology Department (ICT)

Under the direct supervision of the System Administrator the intern will:

•  Provide technical assistance to staff and customers on hardware and software-related issues.
•  Assist with help desk calls, scheduling, and tickets management.
•  Follow up on user requests and ensure timely resolution.
•  Use remote tools for maintenance and support of ICT systems.
•  Install, configure, and troubleshoot computer systems, hardware, and software.
•  Monitor system performance and troubleshoot any issues.
•  Follow established procedures and processes for computer maintenance and management of ICT assets.
•  Provide training and support to staff on the use of computer systems and software.
•  Perform system backups and maintain accurate records.
•  Research and recommend solutions for technical problems.
•  Any other relevant duty or responsibility assigned by the Head of Section from time to time.

Requirements 

Education:  Applicants must at the time of application have graduated with Bachelor’s degree

Preferred areas of studies:  ICT

Competencies and traits

•  Strong communication and customer service skills
•  Team player
•  Able to learn quickly and adapt to changing technology.
•  Interpersonal and cross-cultural skills
•  sensitivity to diversity/inclusion.
•  Creativity and innovation skills.
•  Critical thinker and problem-solving skills
•  Team player
•  Good time-management skills
•  Interpersonal and communication skills