Job Description

Main Responsibilities

• Ensure availability and reliability of the Hardware, CCTV, printers & UPS systems within HQ, commissary/branches
• Support operations of all Commissary Systems, Commissary Network/Internet, and connectivity from commissary to the branches.
• Provide end user support, which involves sorting out computer hardware, software and network problems.
• Corrective and preventive maintenance on workstations and other IT equipment.
• Desktop hardware upgrade planning and participation in new store projects/ systems rollouts.
• Maintain an inventory of I.T. equipment under one’s jurisdiction.
• Network support in the form of installation and customization of network equipment.
• Perform network troubleshooting to isolate and diagnose common Printer &   cabling problems
• Provide regular reports on various key aspects of application, network & system availability.
• Provide and schedule hardware maintenance plans for computers, peripherals & printers and provide Hardware support of cabling on day-to-day administration.
• Troubleshoot Cabling issues and provide regular reports & statistics of branch requirements /needs.
• Ensure that all calls/incidents logged into Helpdesk are addressed within agreed on SLA response time.
• To perform any other duties as may be assigned by the head of department.

Academic/Professional Qualifications

• B.Sc./Diploma in Electronics/ Computer Science or other Computer related field from a recognized University
• Possess A+, N+ OR MCT/MCITP certification
• Hardware and Software troubleshooting skills.

Functional Skills

• Experience in, 2003 /2008 server platforms, Active Directory, Microsoft Windows XP Environment.
• Skills in Troubleshooting Hardware, POS, Cabling & printers.
• Working knowledge and experience with WAN, LAN, Cabling, Hardware troubleshooting, operating systems and EPOS support.

Experience

• 2 years in experience computer hardware and system software in an environment with remote sites.