Summary

He/she carries out some of the following activities related to Information Systems (IS) within the delegation in accordance with Tdh standards, policies, protocols, and procedures: He/she assists in providing technical, administrative, and analytical support for the Information Systems (IS) in the delegation. He/she participates in the deployments, maintenance and support for the different environments and users in the delegation. He/she will assist to monitor (control, deployment, etc.) the equipment in the delegation and guarantee the availability of IT systems to users.

Main responsibilities:

• Assist the Logistics Officer in the implementation of good technical and procedural practices in the preparation, installation, maintenance, and repair of equipment.
• Assist the Logistics Officer to control, maintain, monitor, and consolidate the reporting of all IT equipment, tools and services of the Information Systems (IS) and telecommunications of the delegations in its area, in accordance with TDH standards, policies, protocols and procedures.
• Assist the Logistics Officer in the improvement of services by reporting the main problems and issues raised by the various sites in the delegation.
• Monitors the tickets raised on the IT service portal for the delegation and follow with the Logistics officer for solution(s) to close the tickets in the shortest time possible.
• Assist the Logistics Officer to update, publish and archive all user and IS documentation due to changes in IS infrastructure, equipment, and services.

Competencies:

This function requires mastery of the core competencies Personal and Social (PS), Technical and Methodological (TM) of which, in particular :

• Know how to work in a team and show solidarity.
• Follows the values defined in the strategic plan: Courage, Ambition, Respect, Commitment
• Cooperates and contributes to the achievement of objectives
• Ease of contact with users
• Good resistance to stress
• Is comfortable with intercultural communication
• Able to step back from complex situations.
• Provides support and advice to colleagues

As well as the following specific business skills:

• A degree in computer science or equivalent training in information systems.
• Knowledge of Information Technology Infrastructure Library
• Networking knowledge
• Knowledge of Windows 10 and 11 in the enterprise
• Knowledge of Microsoft Office tools (Office 365 environment would be a plus)
• Configuring and installing individual computer systems (hardware and software)
• Demonstrates integrity and honesty in his/her activities
• Able to meet deadlines
• Demonstrates determination and proactivity in his professional commitment