• We are seeking a customer-centric, energetic, and highly-motivated individual to join our Account Management team. The International Enterprise Account Manager is responsible for cultivating and maintaining strong relationships within Dental Services Organizations (DSOs) ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.
• The Account Manager works closely with our DSO partners alongside Sales, Channel, Product Management and Leadership teams to ensure our services are delivered successfully. Ideal candidates have a successful track record in growing enterprise accounts by a factor of 10x.
• Partner with Sales to ensure a smooth onboarding experience for new DSO clients
• Build relationships with assigned DSOs and demonstrate the value that Pearl can bring to their organization
• Own reporting and insights for DSOs, with a focus on Pearl’s usage, increased in production and missed revenue opportunities
• Become an expert in Pearl’s provider-focused product offerings and educate customers on the use and benefits of our products
• Partner with the channel team to support collaboration between DSOs and Imaging/Practice Management Systems
• Own a book of business, manage account retentions, and renewals as their dedicated point of contact at Pearl
• Work closely with internal teams and advocate for an exceptional customer experience and address any customer issues
• Lead upsell and manage expansion efforts, with a focus on converting pilots into large-scale revenue opportunities
• Develop and share best practices for upsell, expansion, and retention
• Travel to attend and speak at conferences/DSO events as needed

What You’ll Need to Succeed

• 5+ years of experience in Customer Success, Solutions Consulting, or a related field
• 3+ years of experience in direct or indirect sales
• Proficiency in software sales
• Self-motivated and target-driven with a passion for sales
• Ability to work independently and collaboratively in a fast-paced, startup environment
• Proficiency in CRM software and Microsoft Office Suite
• Demonstrated sales acumen
• Small business or prior start up experience preferred
• Experience in dental industry preferred