• The successful candidate will be responsible for ensuring that newly recruited interpreters meet all technical requirements and are properly oriented to our company’s processes, tools, and client-specific portals. This position plays a critical role in guaranteeing that each interpreter is set up for success, from confirming internet and hardware compliance to delivering a comprehensive orientation on client platforms and procedures. Also Support interpreters in delivering vital language services across various industries

Duties and Responsibilities:

• Technical Assessment & Validation
• Review interpreter applications to verify compliance with system specifications (internet speed, modem, headset, and computer hardware).
• Ensure that no VPN services are used and validate IP addresses as required by company and client policies.
• Provide basic troubleshooting guidance for interpreters to meet all technical standards.
• Onboarding & Orientation
• Develop and deliver orientation sessions to newly onboarded interpreters, covering the use of client portals, logon procedures, and best practices.
• Maintain orientation materials (documentation, presentations, guides) and update them regularly based on client or system changes.
• Record-Keeping & Reporting
• Track candidate progress from application through successful completion of onboarding.
• Compile and maintain interpreter records, ensuring accuracy and compliance with data protection regulations.
• Communication & Coordination
• Serve as a primary point of contact for new interpreters, promptly answering questions and resolving issues related to technology or onboarding processes.
• Collaborate with internal teams (Recruitment, IT, Operations) to continuously refine and optimize onboarding workflows.
• Continuous Improvement
• Monitor feedback from interpreters and incorporate improvements into training sessions and resources.
• Stay updated on industry trends and new client requirements to enhance the onboarding experience.

Qualification:

• Associate or bachelor’s degree in a related field (e.g., Human Resources, Communications, or IT) preferred.
• Previous experience in onboarding, HR coordination, or technical support is a plus.
• 3 – 5 years of experience.
• Technical Skills
• Basic understanding of internet connectivity, VPN usage, IP configurations, and computer hardware specifications.
• Proficiency with common office software (Word, Excel, PowerPoint) and virtual meeting platforms (Zoom, Teams, etc.).
• Soft Skills
• Exceptional communication and customer service skills.
• Strong organizational abilities with attention to detail and follow-through.
• Ability to explain technical concepts in simple terms.
• Team player who can collaborate effectively across departments.