SUPERVISION & REPORTING LINES:

The Case Management Manager (Investigation Behaviour Manager) will be under the supervision and accountable to the ethics and behaviour lead.

GENERAL OBJECTIVES OF THE POSITION

• She/he will be the responsible to undertake and or lead internal administrative investigations / case management on abuse conducted by the mission,
• She/he will be in charge of mentoring and coaching others during the different phases of the investigations according to the ocba Case Management guideline,
• She/he will be in charge of ensuring a proper documentation management, following the principles of confidentiality and data protection and

MAIN FUNCTIONS AND RESPONSIBILITY

Management of Investigations/Case Management:

• Ensure that all reported complaints are recorded, addressed and handled and that severe allegations (eg. SEAH, affecting minors/beneficiaries etc.) are immediately reported to the Behaviour Unit lead and behaviour committee for the field
• Ensures technical advice and support for his/her area of activity to all actors involved in case management
• Ensure the application of any temporary and or risk mitigating measures and refer the complainant/person affected to the proper channel to receive psychosocial and medical support
• Lead the first triage based on MSF Typology of abuse and response to the complainants
• Undertake the risk analysis related to the case/any case management strategies

Lead investigations into allegations of abuse

• Supervise and undertake investigations with the project teams (interviews, information collection, assessment of evidence, establish the qualification and present the case to the DMA with necessary recommendations)
• Update regularly investigation plans and logbooks
• Manage all Information about cases: archive all documentation/evidences, prepare minutes, coordinate interviews and meetings with the behaviour comite, draft the final report etc..

Reporting and Information management

• In charge of guaranteeing the quality and respect of the procedures and standards of case management, specific focus on confidentiality and data protection.
• Provide data statistics on case management and training sessions undertaken and propose possible next steps on improving reporting mechanisms and or case management processes for the mission

Building Case Management Capacity in the field

• Build capacity in the mission to conduct investigations in line with the case management procedures and principles in OCBA
• Train and supervise staff performing administrative investigations of abuse.
• Implement a dissemination strategy for the policies & protocols produced/updated by the ethics and behaviour Unit.

CANDIDATE PROFILE

• Academic Background: Bachelor level degree or equivalent thinking level in a field relevant to this profile (e.g. law, social or organizational sciences, gender, discrimination, whistleblowing, etc.)
• Fluency in English and French. Spanish desirable. Other languages are an asset
• Proven track record in leading and conducting workplace administrative investigations in the Humanitarian sector
• Strong analytical and advisory skills and the ability to translate complex analysis into concise, clear, and actionable conclusions and recommendations
• Experience advising on risks and risk mitigation regarding investigations into allegations of abuse
• Ability to develop case strategies, conduct investigative interviews and deliver investigation reports of high quality and within short deadlines
• Excellent listening and organizational skills.
• Excellent verbal communication skills, including the ability to deliver trainings
• Good team-player, flexible, ability to work independently, ability to manage conflict
• Ability to handle highly sensitive situations and confidential information diplomatically and discreetly