Objectives of this role

• Optimise the IT systems and infrastructure to increase efficiency, reduce costs and improve performance.
• Identify potential security risks and develop strategies in collaboration with the Digital Security team to mitigate them.
• Provide continuous support and guidance to ensure the company’s digital systems are properly maintained
• Collaborate with other teams to ensure the company’s technological goals align with its business objectives.

Tasks

• Keep IT systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware, operating systems and applications.
• Monitor and maintain network systems, troubleshoot and diagnose network problems, interface with the ISP to ensure network uptime.
• Provide support with technical issues in a face-to-face capacity, over the phone or via remote desktop software, helping staff members
• Design IT systems and networks ensuring the right architecture and functionality, test, evaluate and support new technology implementation, and train users in new and existing IT systems
• Revise existing systems and suggest improvements, efficiently manage complex IT projects and ensure delivery within agreed timelines.
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to reported issues and ensure an accurate documentation of issues is logged.
• Prioritise and manage multiple reported IT issues, ensure that the requisite assistance is provided within a stipulated time-frame
• Rapidly establish a good working relationship with other teams and practices.
• Record and maintain documentation related to IT systems and procedures to create standard operating procedures (SOPs) for the company.
• Develop and foster relationships with vendors and other technology partners. Work hand-in-hand with the IT Team and share ideas accordingly.
• Stay updated with industry trends and technologies to ensure the company receive the best IT advice and support

Qualifications

• Bachelor’s degree in computer science, information technology or a related field.
• Candidates must have between 3–5 years cognate experience working as an IT personnel, preferably in a technology-based organisation.
• Strong knowledge of IT systems, including networks, servers, IT hardware/software applications.
• Must have hands-on experience managing a wide-range of network devices (routers and switches), such as Cisco, Mikrotik and TpLink.
• Proficiency in managing CCTV, biometrics (time & attendance), and access control systems.
• Good understanding of managing applications on Google workspace.
• Familiarity with the cybersecurity, regulatory compliance and data protection domains.
• Excellent communication, presentation and interpersonal skills with a problem-solving attitude.
• Relevant professional certifications (e.g. CompTIA A+, Microsoft Certified Solutions Expert, ITIL Foundation) will be an added advantage.
• Experience with cloud computing and virtualisation technologies.
• Ability to lead a team, work independently or collaborate between multiple units.