Summary

PATH seeks to recruit an IT Officer who will be responsible for providing effective and efficient technical and administrative support to enable the smooth functioning of PATH Western Kenya. The IT Officer will work with the larger International IT team in driving the use of technology in the organization, helping implement IT standards and policies, and providing technical support and solutions to meet the needs of the organization. The role will support the network infrastructure, end user support, management of software applications, hardware equipment among other routine IT tasks. The incumbent will be reporting to the Lead Regional Systems Administrator and to be based in Kisumu, Kenya.

Specific Duties and Responsibilities

Technical Support

• Provide first level support for day-to-day region ICT needs, monitor ICT Systems and troubleshooting and Management of ICT Services.
• Ensure compliance with ICT policy in the Office as well as use of PATH’s Standardized hardware and software.
• Assist in design, administration and support of networking infrastructure, Server administration and endpoint device setup and management in consultation with the Lead Regional System Administrator (RSA).
• Assist in Change management processes.
• Assist in planning and execution of upgrades as well as participate in scheduled off-hours service outages and upgrades.
• Assist in documenting system operations processes and procedures including installation and testing of network upgrades, failover, and configuration.
• Assist in enforcing operational network security guidelines and procedures as well as carrying out periodic IT audits under the advisory of the RSA.
• Perform new user orientation for PATH Systems, Software, hardware, and IT Processes where applicable and refresher training for existing users when necessary.
• Actively provide cybersecurity awareness for the users.

Asset management

• Assist in maintaining ICT inventory log of all hardware and tracking hardware needs projections for planning purposes.
• Ensure users are fully signed out of all equipment received and returned.

Other Duties

• Maintain day to day system operations and other functions as assigned by the Site Administrator.

Required Experience

• Bachelor’s Degree in IT/Computer Science or any related field.
• CompTIA A+, N+, or CCNA certification an added advantage.
• At least 2 years of work experience in Information Systems implementation and network infrastructure support and maintenance.
• End user support experience including hardware and software experience setup, installation, and troubleshooting.
• Demonstrated working knowledge of Microsoft PC operating systems, Office 365, Windows Server Administration, and networking technologies, such as VPN, firewalls, and various LAN technologies.
• Working knowledge of Meraki Cloud required.
• Hardware and Software troubleshooting skills.
• Good communication skills.
• Ability to multi-task.
• Flexibility with working hours.
• Team player.
• Ability to work under minimum supervision.
• Candidates must have legal authorization to work in Kenya.