The Junior Account Manager will be responsible for managing existing accounts and onboarding new clients. The ideal candidate will have a strong understanding of the payments ecosystem and be able to maintain client relationships while driving account growth and retention.

Key Responsibilities

• Manage and grow relationships with existing merchants and enterprise clients
• Serve as the primary point of contact for client inquiries and escalations
• Onboard new clients and coordinate integration with technical teams
• Monitor account performance, transaction volumes, and revenue growth (KEY)
• Identify upsell and cross-sell opportunities (KEY)
• Ensure high levels of client satisfaction and retention
• Work closely with operations, compliance, and tech teams to resolve issues.

Requirements

• Minimum 3 years’ experience in the payments industry (PSP, fintech, banking, or related sector)
• Strong understanding of payment methods (cards, mobile money, bank transfers, etc.)
• Familiarity with API-based payment integrations
• Experience managing merchant or enterprise accounts
• Excellent communication and stakeholder management skills
• Ability to interpret transaction data and performance metrics
• Strong problem-solving and organizational skills