Job Description

The Junior IT Support Specialist will work closely with the ICT Team to support and maintain the company’s ICT infrastructure. This role is designed to assist with specialized tasks and projects that require a high level of attention to detail and technical expertise.

Job Responsibilities:

Technical Support:

• Provide technical support to employees, addressing hardware, software, CCTV and network issues.
• Troubleshoot and resolve technical problems promptly to minimize any downtime across multiple branches and locations.

System Maintenance:

• Assist in the maintenance and monitoring of computer systems, networks, and applications to ensure optimal performance.
• Perform regular system updates and backups to safeguard data integrity and security.

IT Infrastructure Management:

• Support the installation, configuration, and maintenance of IT infrastructure, including servers, routers, switches, and other network devices.
• Ensure the availability and reliability of the company’s IT infrastructure.

User Training and Support:

• Provide training and support to employees on the use of hardware, software, and IT systems.
• Create and maintain user guides and documentation to assist employees in resolving common IT issues.

Security Management:

• Assist in implementing and maintaining IT security measures to protect the company’s data and systems.
• Monitor for potential security breaches and respond to security incidents as necessary.

Inventory Management:

• Maintain an inventory of IT equipment and software licenses.
• Coordinate with vendors for the procurement of IT hardware and software.

Collaboration and Communication:

• Work closely with other departments and branches to understand their IT needs and provide appropriate solutions.
• Communicate effectively with team members and management to ensure smooth IT operations.

Requirements:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field from a reputable University.
• Experience: Minimum 2 to 3 years of proven experience in IT support in a corporate or mid-sized business environment.
• Demonstrable experience troubleshooting complex technical issues.
• Experience working with cloud-based systems and deep understanding of networks Strong familiarity with Windows, Mac and Linux operating systems.
• Working knowledge of Active Directory and network management tools.
• Ability to work independently on assigned tasks and projects with minimal supervision.
• Excellent verbal and written communication skills for reporting and documentation.

Key Competencies:

• Can troubleshoot complex hardware, software, and network issues.
• Familiar with the installation, configuration, and management of computer systems, applications, and networks.
• Can provide second-level support for ICT-related issues, escalating only the most critical.
• Can participate in systems monitoring and proactively resolve potential issues.
• Knowledge of documentation of ICT processes, solutions, and troubleshooting guides.