Job Purpose:

• As the Junior Manager – HR Operations, you will oversee the day-to-day management of HR contracts and documents, while also providing leadership and guidance to the HR Operations team.
• Your focus will be on enhancing transactional efficiency, ensuring data accuracy, and supporting the team in delivering high-quality service to our employees in all our markets (KE, UG, GH,NG).
• You will work closely with the Senior Manager – Shared Services to drive impactful initiatives that enhance transactional efficiency in HR operations while at the same time coach and mentor the junior team.

What you will do:

• Supervise the HR Operations team, providing clear direction, coaching, and performance feedback to drive individual and team success.
• Responsible for overseeing and handling day-to-day processes such as system updates, letter generation, and contract renewals, while also assisting in the management of cyclical events such as compensation adjustments for all our markets.
• Implement strategies to foster a culture of ownership and accountability within the team, including defining roles, setting performance metrics, and implementing improvement initiatives.
• Drive continuous improvement in HR operations by optimizing processes, leveraging automation tools, and conducting regular audits to ensure efficiency and compliance.
• Serve as the primary point of contact for data queries and issues, liaising with internal stakeholders to resolve issues and improve data integrity.
• Manage contracts and documents related to HR operations, including vendor contracts, employee agreements, and compliance documents, ensuring accuracy and completeness.
• Collaborate with HR Centers of Excellence and Business Partners to align operational processes with strategic goals and evolving business needs.
• Oversee payroll operations, including coordinating with internal and external stakeholders to ensure timely and accurate payroll processing.
• Stay abreast of industry best practices and regulatory changes, recommending updates to policies and procedures as needed to support organizational growth and compliance.

You Might be A Good Fit if:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3-5 years of experience in HR operations, with a focus on contract and document management.
• Strong leadership and team management skills, with a track record of driving performance and development.
• Experience with HRIS and payroll systems, with a proficiency in data analysis and reporting.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
• Knowledge of employment laws and regulations, with a commitment to maintaining compliance and upholding ethical standards.
• Proven ability to thrive in a fast-paced, dynamic environment, with a focus on continuous improvement and innovation.