The Junior Project Manager supports the execution of internal and external projects across the organization. They work with a reduced workload and receive direct, hands-on guidance from the Department Head while gaining experience in project ownership.

Core Responsibilities: 

• Manage assigned internal and external projects under the close supervision of the Department Head
• Manage internal and external projects from kickoff to completion
• Develop and maintain project plans, task lists, and timelines
• Coordinate with developers, associates, operations, and other teams to ensure on-time delivery
• Serve as the primary point of contact for client communication on assigned projects
• Track milestones, task progress, and deliverable statuses
• Identify risks, escalate issues, and track resolution steps
• Ensure that all project documentation, approvals, and communications are stored properly
• Submit and maintain weekly Capacity Reports
• Complete Service Failure Reports as applicable
• Update the New Business Report post-SOW
• Collaborate with Senior PMs when projects require escalation, strategic alignment, or resourcing support
• Build familiarity with internal project management processes, tools, and best practices
• Participate in process improvements and PM team initiatives as needed

Qualifications

• 6 months to 1 year of hands-on experience in project coordination or junior project management, preferably in a fast-paced, client-facing environment.
• Bachelor’s degree in Project Management, Business Administration, Computer Science, or a related field.
• Basic understanding of project lifecycle, planning, tracking, and reporting tools.
• Familiarity with business process outsourcing, software development cycles, or AI & automation concepts is an added advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project documentation.
• Comfortable working with remote teams across global time zones.