Job Responsibilities:

Technical Support:

• Provide technical support to employees, addressing hardware, software, CCTV and network issues.
• Troubleshoot and resolve technical problems promptly to minimize any downtime across multiple branches and locations.

System Maintenance:

• Assist in the maintenance and monitoring of computer systems, networks, and applications to ensure optimal performance.
• Perform regular system updates and backups to safeguard data integrity and security.

IT Infrastructure Management:

• Support the installation, configuration, and maintenance of IT infrastructure, including servers, routers, switches, and other network devices.
• Ensure the availability and reliability of the company’s IT infrastructure.

User Training and Support:

• Provide training and support to employees on the use of hardware, software, and IT systems.
• Create and maintain user guides and documentation to assist employees in resolving common IT issues.

Security Management:

• Assist in implementing and maintaining IT security measures to protect the company’s data and systems.
• Monitor for potential security breaches and respond to security incidents as necessary.

Inventory Management:

• Maintain an inventory of IT equipment and software licenses.
• Coordinate with vendors for the procurement of IT hardware and software.

Collaboration and Communication:

• Work closely with other departments and branches to understand their IT needs and provide appropriate solutions.
• Communicate effectively with team members and management to ensure smooth IT operations.

Requirements

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A good understanding of computer hardware, software, and network systems.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Must have a minimum of 2-3 years of relevant experiences

Skills and Competencies:

• Knowledge of Windows and Mac operating systems.
• Familiarity with basic networking concepts and devices (fixed data, WIFI and CCTV).
• Understanding of IT security principles and best practices.
• Knowledge of system administration tasks.
• Proficiency in using IT support tools and ticketing systems.
• Strong organizational and time management skills.