Key Responsibilities 

• Review current customer service processes and collaborate with senior management to decide how existing processes could be improved.
• Work with new hires to train them on the company’s customer service procedures and policies.
• Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees.
• Work with management to discuss and implement various training methods and matrixes.
• Keep a record of who has completed training and when.
• Organize and conduct refreshment training when needed.
• Train all employees on new procedures relating to customer service.
• Strive to improve the companies’ level of customer service in line with service delivery agreements and KPIs.

Job Requirements:

• Bachelor’s degree required, advanced degree a plus
• Higher Diploma in Human Resources Management
• Member of Institute of Human Resource Management (IHRM) or relevant professional body
• Exceptional organizational and administrative skills, at ease with abundance of details and complexity, yet mindful of big picture, ability to handle multiple tasks, prioritize them, and carry them out independently
• Strong computer and analytical skills; proficient with Excel and Power Point.
• Strong client services orientation; professional services experience a plus
• Strong communication skills
• Ability to maintain high level of confidentiality
• In-depth Knowledge of Labor laws and Human resources best practices
• Proficiency in Technology and flair of the automation
• Knowledge of HR automated Systems and Databases

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders