Role Description

• This is a full-time on-site position located in Nairobi County, Kenya, for a Key Account Manager. The role involves managing and nurturing relationships with key clients, developing business plans, identifying growth opportunities, and ensuring the delivery of excellent customer service. The Key Account Manager will act as a strategic partner, understanding client needs, providing tailored solutions, and serving as the primary liaison between the company and key accounts.

Key Responsibilities:

Market Research & Analysis:

• Conduct thorough market research to identify emerging trends, potential clients, and new business opportunities within the BFS sector.
• Analyze market data to develop targeted strategies that address the needs of the BFS industry.

Business Development:

• Develop and execute strategic business plans to drive revenue growth in the BFS sector.
• Identify, qualify, and engage potential clients, including banks, financial institutions, and fintech companies.
• Lead the end-to-end sales process, from initial contact to contract negotiation and closure.

Client Relationship Management:

• Build and maintain strong, long-term relationships with key stakeholders in the BFS sector.
• Act as the primary point of contact for clients, ensuring their needs are met and expectations exceeded.
• Provide ongoing support and consultation to clients, helping them achieve their business goals.

Collaboration & Coordination:

• Work closely with internal teams, including marketing, product development, and operations, to ensure alignment with business development goals.
• Collaborate with the executive team to align business development efforts with overall company objectives.

Reporting & Documentation:

• Prepare and present regular reports on business development activities, pipeline status, and revenue forecasts.
• Maintain accurate records of client interactions, sales activities, and agreements in the CRM system.

Key Qualifications:

Education:

• Master’s degree in IT, Business, Finance, Marketing, or a related field is a must.
• A minimum of 5 +years of experience in business development within the BFS sector.
• Proven track record of successfully generating revenue and closing deals in the BFS industry.

Skills & Competencies:

• Strong understanding of the BFS sector, including industry trends, regulatory environment, and competitive landscape.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and nurture relationships with clients at all levels.
• Results-driven with a focus on achieving and exceeding targets.
• Proficiency in CRM software and Microsoft Office Suite.

Personal Attributes:

• Highly motivated and self-driven, with a passion for business development.
• Strategic thinker with the ability to identify and capitalize on opportunities.
• Strong leadership qualities and the ability to influence others.
• Adaptable and able to thrive in a fast-paced, dynamic environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.