Job objective

• We are seeking to recruit a dynamic, detail-oriented, and customer-focused Key accounts Manager to join our team. The successful candidate will play a key role in ensuring efficient service delivery, effective sales coordination, and excellent customer satisfaction through proactive order management and client engagement.

Your tasks and responsibilities

• Input all orders received into internal sales tracking system (Veg Manager)
• Daily confirmation of orders to all clients by sending pack plans across different clients
• Liaise with clients on day-to-day adjustment of orders
• Prepare/analyze sales reports /trends to assist management in decision making,
• Ensure that all orders are in the system to get an accurate packaging requirements report and ensure any change/promos are clearly communicated to the packaging team in time,
• Ensure adequate and optimal booking of freight space based on orders.
• Send to clients the shipping agent’s fright confirmation and inform them of any delays, cancellation of flights or any other changes verbally and in writing.
• Oversee the follow up on client’s portfolio payment
• Ensure all prices are updated as per the season and clients.
• Optimize quality of service, business growth e.g. by anticipating their orders and suggesting promotions.
• Develop strategies for more effective sales, both individually and as part of a team
• Ensure all client orders are well planned for and executed by the Planning Coordinator
• Consider / prepare possible promotions for key clients and ensure these are updated
• Send weekly availabilities following Sales & Logistics Director’ approval at weekly Sales meeting to all customers (excluding key customers)

Your profile

• Bachelor’s degree in supply chain management, Business Administration, Sales & Marketing, Logistics, or related field.
• Proven experience in sales coordination, customer service, logistics, or supply chain operations.
• Strong communication and interpersonal skills.
• Excellent analytical and reporting skills.
• High attention to detail and ability to work under pressure.
• Proficiency in Microsoft Office and ERP/Sales tracking systems.