Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.

Job Purpose:

To create memorable and enjoyable party experiences for children and their families at the facility. This role involves organizing and facilitating party activities, ensuring guest satisfaction, and maintaining a safe and fun environment throughout the event.

Description Performance Indicators

• Process bookings received via phone, email, website, or other booking channels promptly and accurately.
• Manage reservation modifications, cancellations, and re-booking as needed, adhering to company policies and procedures.
• Welcome and greet guests upon arrival, provide tours of the facility, and assist with seating arrangements.
• Assist in the setup of party decorations, equipment, and other event- specific requirements.
• Ensure all party supplies and materials are prepared and available.
• Facilitate games, activities, and entertainment to keep guests engaged and having fun
• Assist with event breakdown and cleanup, ensuring the venue is returned to its original condition.
• Gather feedback from clients and guests to improve future events.
• Address any issues or concerns promptly and efficiently, ensuring client satisfaction.
• Ensure all events comply with venue policies and local regulations.
• Support colleagues during busy periods and assist with other duties as needed.
• Stay updated on new games, activities, and trends in party hosting to enhance guest experiences.
• Maintain comprehensive records of bookings, payments, and guest interactions in the reservation system.
• Prepare daily, weekly and monthly reports on booking trends, occupancy rates, and revenue metrics for management review.
• Monitor guest behavior to ensure a safe and respectful environment.

Qualifications, Experiences, Skills

• Diploma in Business Administration, Sales, Marketing, or a related field..
• 1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
• English (Written and Spoken), No Fear of Heights, Able to Work Outdoor.
• Teamwork; Customer Focus; Communication; Problem Solving