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19 Aug 2026

Kilishop Manager at Kilimall

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Job Description

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product…

Kilishop Manager

Key Responsibilities:

  • Recruit and onboard KiliShop agents
  • Expand pickup station network
  • Ensure partner compliance and engagement
  • Monitor order delivery performance
  • Manage aftersales and customer collections
  • Validate commissions and partner payments
  • Improve operational efficiency and customer satisfaction
  • Lead regional operations teams
  • Track team performance and KPIs
  • Prepare reports and resolve escalations

Qualifications

  • Bachelor’s degree in Business, Logistics, Supply Chain, Operations, or related field
  • 2+ years in logistics, e-commerce, or last-mile operations
  • 2+ years in a leadership/management role
  • Experience in business development and operations management
  • Experience with pickup stations, agent networks, or courier operations is an advantage
  • SOP development and process improvement
  • Performance and KPI management
  • Strong Excel, reporting, and data analysis skills

Method of Application

Apply by sending an email with your CV and a convincing cover letter to 

[email protected] 

clearly stating the subject heading “KILISHOP MANAGER”




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