Duties and responsibilities

• Provide first-line assistance and resolve common hardware, software, and connectivity issues in teaching laboratories.
• Assist in installing, configuring, and maintaining computer systems, operating systems, and standard laboratory software.
• Perform routine checks, cleaning, cable management and basic maintenance to minimise downtime and service interruptions.
• Prepare and organise laboratory spaces for classes, ensure safety and orderliness, and support the setup of standard AV equipment.
• Support login and access issues for students and staff, ensuring smooth authentication and usage of lab systems.
• Maintain accurate records of IT assets, consumables, service requests and issue resolutions through the asset management and service desk systems.
• Follow security protocols, assist with software licence audits, and ensure compliance with standards for installations and system access.
• Any other duty as may be assigned by your supervisor or as listed on the detailed job descriptions.

qualification and experience

• A Diploma in Computer Science/Information Technology or a closely related discipline, from a recognised/ accredited Institution.
• A minimum of two (2) years experience.
• Proficiency in computer applications.
• Demonstrated experience in report writing and record keeping.
• Excellent written and verbal communication skills.