Position Overview

The Laboratory Services Manager (LSM) shall be responsible to develop, implement, monitor and evaluate laboratory quality assurance initiatives and programs for the network. He/she will also take lead in the centralization of the laboratory supply though the procurement system to ensure achievement of a cost effective and high-quality standards in line with client needs and network’s objectives.

Key Responsibilities:

• Strategic Planning: The LSM plays a crucial role in developing and implementing the strategic vision for the laboratory services. The incumbent will collaborate with other members of the team to align laboratory goals with the overall organizational objectives. He/ she will participate in the budget process of the department.
• Leadership and Management: The LSM is responsible for leading and managing the laboratory section of the network, ensuring that it operates efficiently and effectively. This includes setting goals, developing policies and procedures, managing budgets, and overseeing staffing levels in liaison with the HR Department.
• Quality Improvement: The LSM is responsible for ensuring high-quality patient care by implementing evidence-based practices, monitoring quality indicators, and promoting continuous improvement in laboratory processes as per the establish quality management systems. The LMS will develop and implement an effective and efficient referral system for outsourced laboratory services for the network.
• Staff Development: The LSM is responsible for fostering professional growth and development among laboratory staff. This includes providing opportunities for education, training, mentorship, and career advancement.
• Collaboration: The LSM collaborates with other healthcare professionals to promote interdisciplinary teamwork and enhance patient outcomes.
• Regulatory Compliance and Quality Initiatives/Projects: The LSM ensures that laboratory services comply with all applicable regulatory standards, such as those set by state licensing boards or accrediting bodies amongst others.
• Patient Advocacy: As a patient advocate, the LSM ensures that patients receive quality, safe and compassionate care. They work to improve patient satisfaction by addressing concerns or complaints related to laboratory services.
• Research and Innovation: The LSM promotes research initiatives within the laboratory department to advance evidence-based practice and drive innovation in patient care delivery.
• Community Engagement: The LSM represents the organization in community forums or professional organizations to promote awareness of The Equity Afia Brand and build relationships with stakeholders.
• Overall, the laboratory Services Manager plays a critical role in shaping the delivery of high-quality patient care, promoting laboratory excellence, and ensuring the overall success of the laboratory department within the network.

Qualifications

• Bachelor’s Degree in Medical Laboratory Sciences from a recognized institution
• Certificate in Healthcare Management is preferred.
• Minimum of Eight (8) years clinical practice of which three (3) must be in a leadership role in implementing laboratory quality management systems in a busy clinical set up.
• Membership and duly licensed by The Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
• Demonstrates high degree of professional competence and administrative capability as well as broad experience in best Laboratory practices and Healthcare Standards and Programmes.
• Strong leadership and managerial skills, with experience in leading and developing high-performing teams.
• Excellent communication skills, with the ability to present complex information in a clear and compelling manner to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to think analytically, with a keen attention to detail.
• A passion for innovation, staying ahead of industry trends, and leveraging data to drive continuous improvement.