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Summary

Responsible for the management of the day-to-day laundry operations for the hotel ensuring all laundry services within the property meet the highest possible standards. They organize and control the laundry department and maintains all relevant records. They oversee the team members and ensure that the facility is running smoothly. They will be responsible for ordering supplies and maintaining equipment. They are responsible for the proper handling of guest and inhouse laundry and establishes standards and procedures to ascertain quality of work performed. They must be driven self-starters who are eager and passionate about customer service. He/she will be the face of the outlet and thus, must be willing to take ownership and responsibilities associated with the role.

Other key responsibilities will include and not limited to:

• Developing and putting into operation the current system and technical advancement in the field of laundry operations.
• Ensuring the washing of linen, guest laundry and uniforms’ is done as per the standard expected.
• Maintains accurate records of linen and uniforms sent to and returned from laundry.
• Inventory issue and control use of linen, uniforms, shoes, accessories, and other housekeeping supplies.
• Maintains uniform and supplies par.
• Training new team members on proper techniques for various laundry sections, washing, drying, pressing, flat work ironer etc.
• Evaluating the quality of work performed by team members and providing feedback where necessary.
• Coordinating with the engineering department about their routine maintenance of the laundry equipment.
• Follows the policy and procedure for the disposal of discards, uniforms, linen and/or terry products.
• Preparing and implementing the annual and monthly laundry budget.
• Managing all the laundry department related expenses.
• Preparing and interpreting laundry related statements and reports as required.
• Submits all monthly laundry reports in a timely manner.
• Implements all necessary controls to safeguard provided assets and working tools at all times.
• Supports team needs in other departments / divisions based on the hotel priorities and anticipated business levels.
• Any other duties as assigned from time to time.

Qualifications

• University degree or a Hotel Management Diploma with an emphasis on Laundry Operations from a recognized institution
• At least 3 years’ experience working in a reputable hospitality organization in a similar role
• Proven track record in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment