• Lead the laundry team to ensure consistent supply of clean, neat and quality linens and uniforms.
• Ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
• Plan and ensure to implement preventive maintenance for all the laundry equipment.
• Ensure a correct and economical use of all the chemicals and that the formulas are respected.
• Ensure a proper storage of the chemicals, respecting the environmental procedures.
• Maintain the linen and laundry par stocks.
• Plan and budget the revenues and costs for the Laundry department.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Conduct budgeting, purchasing, payroll, forecasting and inventory control. Manage and control departmental financial processing.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Develop and maintain effective relationships with all service providers.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
• Identify optimal, cost-effective use of the resources and educate the team on the same.

Qualifications

• Diploma in Hotel Management or related field
• 3 years of experience in a similar role
• Eye for detail
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge of occupational hazards and of necessary safety precautions