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Summary

Responsible for overseeing a team of laundry attendants ensuring cleanliness and efficiency in laundry operations. They shall be expected to create schedules, assign tasks, monitor quality control, and maintain inventory of laundry supplies. They also ensure that machines are functioning correctly and optimally, processing laundry promptly. He/she must be able to identify and resolve issues, such as damaged items or improper laundering, and maintain communication with other departments, such as Housekeeping and Maintenance, to ensure smooth operations.

Other key responsibilities will include and not limited to:

• Receives and marks articles for laundry or dry cleaning with identifying code number or name, using hand or machine marker.
• Examines and sorts articles to be cleaned into lots, according to color, fabric, dirt content, and cleaning technique required.
• Weighs garments and loads them into washers manually.
• Pre-soaks, sterilizes, scrubs, spot-cleans, and dries contaminated or stained articles, using neutralizer solutions and portable machines.
• Starts washer, dry cleaner, drier, or extractor, and turns valves or levers to regulate and monitor cleaning or drying operations.
• Washes, dry cleans, or finishes delicate articles by hand, using mild detergent or dry-cleaning solutions.
• Mixes and adds detergents, dyes, bleach, starch, and other solutions and chemicals to clean, color, dry, or stiffen articles.
• Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines.
• Loads or directs other team members to load articles into washer or dry-cleaning machine.
• At completion of the cycle, unloads laundry from washer and places in extractors and or tumblers dryers.
• Places wet garments in dryers utilizing separate compartments and sets timer based on type of garments etc.
• Sorts and counts articles removed from dryer and folds, wraps, or hangs items for airing out, pickup, or delivery.
• Operate finishing equipment such as steam pressers, and uses hand irons to finish pants, jackets, shirts, skirts and other dry cleaned and laundered articles.
• Use hand-held steam iron to touch up finished garments and other articles.
• Assemble and bag finished garments and other articles.
• Stocking laundry supplies such as detergents, bleach, laundry bags and fabric softener.
• Folding laundry.
• Clean machine filters and lubricate equipment, as well as operated extractors and driers.
• Cleaning and maintaining laundry room area and equipment.
• Any other duties as assigned from time to time.

Qualifications

• Certificate In Housekeeping and Laundry techniques from a recognized institution or its equivalent
• At least 3 years’ experience working in a reputable hospitality organization in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Leadership skills to guide and mentor other team members
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment