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3 Jul 2026

Lay Patient Navigator at AIC Kijabe Hospital

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Job Description

AIC Kijabe as is known today was established in 1915 as a small outpatient clinic within the grounds of the Rift Valley Academy and was originally named Theodora Hospital. The hospital celebrated its centenary in May 2015 and is a multi-specialty facility currently with a bed capacity of 363, serving patients from all over Kenya and other African countries. KH is a faith-based hospital sponsored by the Africa Inland Church, Kenya, and has recently been classified as a level 6BNational Tertiary Teaching and Referral Hospital.

Lay Patient Navigator

Job Duties and Responsibilities

  • Coordinate care for patients who are managed by multi-disciplinary teams to ensure actions are swiftly implemented
  • Guide patients to and between different service points to reduce confusion and time wasted getting lost
  • Monitor registration and waiting areas for congestion, provide patients with realistic wait-time expectations using the structured data available
  • Serve as sources of real-time feedback to departmental heads and Quality Management before they require formal written complaints.
  • Collect patient feedback across the institution

Applicants Qualifications, Experience, Competencies and Attributes

  • Diploma or Degree in Business Administration or equivalent
  • Discretion and sound judgment when handling sensitive conversations or escalating complaints
  • Problem solving & Innovative approach to challenges

Application Deadline July 8th, 2026

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : July 15, 2026




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