You are responsible for:

• Drive projects and initiatives to completion across multiple cross-functional teams aligned with priorities determined by the user communities, organizational goals, and product and technology strategy
• Collaborate with partners within the Wikimedia movement for assessing technical and user needs that need attention
• Facilitate structured methodology to support continuous engagement with various stakeholders, technical follow through, and accountability of deliverables
• Isolate issues in complex systems and determine how to apply appropriate expertise for specific problems
• Fostering a supportive team environment with their peers, and ensuring diverse voices are heard
• Engage with volunteer developers from the movement towards meaningful opportunities for technical partnership
• Facilitate project prioritization, cross-team product conversations, and long-term planning
• Partnering with peers on cross-team delivery and organizational updates
• Promote a culture of continuous improvement and mentorship
• Participating in hiring considerate of diversity, equity, and inclusion

Requirements

Skills and Experience:

• Minimum of 5 years of experience in creating and managing of user-facing engagement and support processes for product management and maintenance
• Ability to work across multiple teams and contexts
• Expertise in consumer-facing internet technology for large and diverse audiences
• Experience collaborating with product design throughout the product development lifecycle
• Strong knowledge of theoretical and practical aspects of product management including prioritization, stakeholder engagement, user experience, planning, time management and escalations
• Experience with using project management software
• Strong interpersonal communications skills
• Fluent in spoken and written English, and at least one other language

Qualities that are important to us:

• Ability to work with stakeholders both internally and externally
• Ability to build relationships and trusted partnerships with community members such as Wikipedia editors, volunteer developers, moderators, patrollers and readers
• Ability to anticipate risks and resolve conflicts, particularly in an environment where many voices are present and decisions are often made by consensus
• Detail-oriented with strong followthrough and an ability to keep the big picture in mind
• Passion for process improvement & knowledge sharing and a focus on actionable iteration
• A desire to make meaningful contributions to knowledge equity, free culture, and open access
• Clear communication in both synchronous and asynchronous channels

Additionally, we’d love it if you have:

• Experience working in an international organization that has a distributed staff, including experience with videoconferencing software and good practices thereof
• Experience working with volunteer communities, professionally or otherwise
• Passionate about open source products, free knowledge, and Wikimedia’s mission
• Fluency in one or more regional languages of Africa or Asia