Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

Job Summary

To design, develop and implement all user interface and user experience aspects across all the bank’s digital platforms with the aim of ensuring seamless customer interaction with the bank’s digital products. The role will work closely with product development teams, project delivery, system developers and other relevant teams to gather business requirements and translate them to appealing features, logical and effective conceptual design models and ultimately to deliver these end-to-end. The role will also oversee development and application of UI/UX design standards, principles, and best practices across all digital platforms.

Key accountabilities/Deliverables/Outcomes

UI/UX Design (40%)

• Creating user-centred designs by understanding business requirements and user feedback.
• Creating user-inflows, wireframes, prototypes, mock-ups, and task flows that align with user requirements.
• Translating requirements into style guides, design systems, design patterns and attractive user interfaces.
• Designing UI elements such as input controls, navigational components, and informational components.
• Creating original graphic designs (e.g., Images, sketches, and tables)
• Identifying and troubleshooting UX challenges and employing innovative approaches to solve these challenges, such as enhancing responsiveness, usability, and findability.
• Incorporating customer feedback, usage metrics and usability findings into design to enhance user experience.
• Translate strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
• Participate in identifying fit for purpose technologies solutions for the bank’s technology estate.

Business Analysis & Liaison (30%)
Single point of contact for business units to:

• Identify service needs for the Business Units presented to IT
• Collaborating effectively with product managers, system developers and other teams to develop user-friendly and intuitive software interfaces.
• Translate documented business requirements into functional technical designs for development/implementation.
• Independently manage conflict among diverse cross portfolio stakeholders related to competing interests and requirements. Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.
• Communicate solution design and projects’ status to Business Units

Risk Management (10%)

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

People Management (10%)

• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Manage, lead & mentor Solution Architects & Business Analysts in their day-to-day work and
• professional development.
• Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognized.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.

Controls (Mandatory for all roles) (10%)

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Role/person specification

Preferred Qualification

• Bachelor’s degree in information technology, Software Engineering, Computer Science, or related field, Master preferred.
• Five (5+) years’ experience as a UI UX Designer as well as a strong portfolio of related projects or case studies preferably in the financial services industry
• Certification in Design, or degree/diploma in Design, Fine Arts, Engineering, or a related field.
• Proficiency in design software like Adobe Creative Suite, Figma, Miro, InDesign, Photoshop Sketch and InVision.
• Basic HTMLS, CSS3 and JavaScript skills
• Familiarity with interaction design and information architecture.

Preferred Experience

• Analytical mindset with a business-oriented perspective.
• Business Analysis and Project Management for Waterfall and Agile delivery methodologies
• UI/UX design, development, and testing
• Strong attention to details with a keen eye for aesthetics.
• Command of sound design principles and patterns.
• Demonstrable communication skills–ability to convey complex design solutions in user friendly language to senior non-technical stakeholders.
• Agile ways of working
• Advert Deadline – 24th November 2023

Education

• Bachelor’s Degree: Information Technology