Key responsibilities:

• Learns the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• The ability to work overtime when required.
• Some exposure to deployments for less complex tasks.
• Knowledge on security concepts and application of those concepts.
• Knowledge of cloud services on at least one of the following providers – AWS, Azure, GCP.
• Knowledge web service protocols and frameworks for high-availability, low-latency, resiliency, and auto-scaling.
• Understanding of Networking Fundamentals
• Understanding of Application Design concepts
• Understanding project fundamentals which are demonstrated in the execution of installations and other assignments.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or related field.
• Network Security and other Cybersecurity certifications will be an added advantage

Required experience:

• Entry level experience in Security technologies.
• Entry Level experience in technical support to clients.
• Entry Level experience in handling security incidents end to end.
• Entry Level experience in configuring/managing security controls, such as Firewall, SIEM, NAC, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
• Track record of delivering on-time and on-target.
• Track record of taking ownership in projects and incident handling.