Key Roles and Responsibilities:

• Develops the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Action less complex configurations and installations
• Attend to less complex break/fix events

Requirements

Knowledge, Skills, and Attributes:

• Basic understanding and appreciation of technical design principles
• Ability to develop an understanding of fundamental project management and administration processes
• Display a strong learning orientation
• Good verbal communication skills
• Demonstrate a client service orientation
• Hands-on proactive in approach

Academic Qualifications and Certifications:

• Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

Required Experience:

• Some work experience in a technical implementation engineering or similar role

What will make you a good fit for the role?

Standard career level descriptor for job level:

• Develops professional experience
• Applies policy and procedures to solve variety of issues
• Problems are moderate in nature
• Build productive internal and external working relationships
• Receives general instructions on routine work
• Receives detailed instructions on new work
• Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience