Summary

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Key roles and responsibilities:

• Learns how to select and apply appropriate design standards, methods and tools, consistent with the agreed enterprise and solution architectures.
• Work under close supervision to implement less complex or small-scale system solutions.
• Learns how to develop solution architectures in specific business, infrastructure or functional areas.
• Learns how to define and scope requirements and prioritisation activities for small-scale changes.
• Under close supervision will assist with the design of components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
• Ensure technical solutions accomplish the client’s objectives.
• Assists Solutions Architects (SAs) and learns how to produce a technical specification for the solution’s development and systems integration requirements.
• Learns how to develop the technical design document to match the solution design specifications.

Requirements

Knowledge, skills and attributes

• Some or basic product knowledge integrated with technology understanding
• Basic understanding of the vendor’s products, business and technology positioning
• Good communication skills both verbal and written
• Develops the ability to establish and create client relationships
• Continuously maintain knowledge of trends and development in technology domains
• Basic knowledge of the problem domain that their systems are to provide solutions for

Academic qualifications and certifications:

• Qualification in Information Technology, Computer Science or Information Systems
• Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
• Relevant vendor and industry certifications, e.g. Cisco, Microsoft, Oracle,
• Software and programming languages, e.g. C++
• SAFe Scaled Agile certification advantageous

Experience required:

• Basic work experience as a technician or in an entry level technical support role