The Role

The Learning and Culture Coordinator will be responsible developing and managing the country learning calendar from Individual Development Plans (IDPs), Competency Assessment Training Needs outcomes and organization development needs. S(H)e ensures that the annual learning plan is delivered on time to continuously build the talent capacity of the country and promote a culture of learning within the organization.

The successful candidate will collaborate with the People Manager and the Director of Learning and Culture to identify service providers who will deliver the learning plans to achieve the annual training plan and maximize return on investment in Learning and Development initiatives. S(H)e will also coordinate the inclusion of country teams in regional learning events.

In collaboration with the Director of Learning and Culture, and People Manager, the role will review assessment outcomes, analyze surveys, and create reports, organize stakeholders’ forums, enable a culture of continuous engagement through employee engagement initiatives.

The role holder shall also provide operational support for a range of People functions including HR systems.

Responsibilities and Deliverables 

Learning Program Consolidation and Resourcing (20%)  

• Consolidating learning needs from Individual Development Plans.
• Consolidating learning needs from Competency Assessment Training Needs.
• Consolidating learning needs from career aspirations and performance management.
• Developing a learning calendar for the country.
• Ensure the annual learning plan is delivered on time and in full to result in the continuous capacity building of country talent.
• Fostering initiatives to deliver a learning organization culture.

Fulfillment of Learning Initiatives (20%)

• Coordinating the employee onboarding and offboarding programs, ensuring continuous improvements to enhance employee experience.
• Identify service providers to actualize the learning calendars and deliver on the plans for the year.
• Setting up of training sessions such as workshops, e-learning modules, and on-the-job training.
• Coordinate with external trainers or training providers as needed.
• Coordinate learning events in country and inclusion of country teams in Regional Learning events.
• Create and promote internal communication campaigns to highlight learning opportunities and cultural initiatives.
• Assist in the development and management of the learning and culture budget.
• Seek cost-effective solutions for training and development initiatives.

Values and Employee Engagement (20%) 

• Coordinate employee engagement initiatives including analysis and reporting.
• Manage stakeholder’s engagement forums.
• Ensure continuous engagement of country teams on Heifer Africa values including monitoring the behavioral index.
• Ensure continuous engagement of country teams on Heifer’s Value-Based Holistic Community Development approach (VBHCD).
• Coordinate with cross-functional teams to ensure consistent communication and implementation of cultural initiatives.

Learning Metrics and Evaluation (10%)  

• Build a collaborative team environment, empower, and support team performance. Provide training, coaching, and mentoring of project teams.
• Motivate staff to perform effectively towards project objectives through communication, team building and responsiveness.
• Deal with personnel issues and concerns of team members, ensuring their welfare and safety along with the Country Human Resource Manager.
• Perform other related duties as assigned and/or agreed upon with the supervisor.

Operations (30%)  

• Operational support for HR systems and databases to ensure they are up to date.
• Operations support for other People functions.

Any Other Assigned Function  

• Any other assignments, tasks and KPIs assigned from time to time.

Requirements

Qualifications and Skills 

• Bachelor’s degree in human resources or organizational development, Education, or a related field.
• 5-7 years of experience in a busy learning and development or people and culture function.

Preferred Requirements

• Experience managing learning service providers.
• Proven experience coordinating trainings and delivery of learning programs.
• Strong understanding of organizational culture and its impact on employee engagement.
• Experience working with HRIS, Learning Management Systems, e-learning platforms, and other HR related systems.
• Experience working with metrics and reporting.

Most Critical Proficiencies 

• A strong project management orientation with experience in managing complex interdependencies across internal and external teams.
• Strong organizational skills and ability to influence key stakeholders on cross-functional activities to be prioritized.
• Positive and growth mindset orientation.
• Problem-solving skills with a can-do attitude.
• An understanding of relevant legislation, procedures, and policies.
• Ability to develop a strong sense of organizational awareness.
• Excellent communication and interpersonal skills.
• Ability to collaborate with cross-functional teams and work in a matrix environment.