Performance Objectives

Curriculum content design and training

• Contribute to ideation and strategy: work collaboratively with various team members on program ideation, product strategy, design and implementation of training strategy.
• Contribute to program strategy and proposal development: i.e pre and post evaluation discussions and translation of impact results to support program strategy scoping and proposal development as informed by evaluation and impact results
• Lead design output development: Oversee, lead and guide the content team on all design outputs related to the Program, including but not limited to training guides, SMS lessons and schedules, as required for each level of training as informed by program strategy and end-user feedback.
• User discovery: work with strategist around design of our continuous user feedback process to inform new product designs for testing
• Timely content delivery and training: lead, manage and track the end-to-end content design process to ensure timely delivery. Lead training of trainers for various teams expected to deliver content designed.

Experiments and A/B prototype design

• Contribute to experimentation strategy: work with program leadership and teams on program experimentation strategy
• Program Experiments Design; Develop experiment hypotheses and indicators, define learning path and create data collection and analysis tools. Create experiment budgets.
• Develop experiments report and product iteration proposals for Design experiments: Lead documentation of experiment lessons, data analysis and develop experiments reports with clear proposals for product iterations to strengthen product quality.

Team leadership: Coach and support the design teams

• Lead the Design Team: Establish and maintain a strong, positive, and engaged team culture. Coach and support team to deliver quality designs & results in a timely way through providing continuous feedback loops and 1:1 conversations.
• Lead hiring of Design support Teams: Provide oversight of departmental designer needs, initiate and lead hiring processes for any additional designers needed on the team.
• Create and manage implementation of design work plans: Set the design periodic work plan and manage the team to design milestones. Review team drafts ensuring they meet product design principles and language.

Program learning strategy

• Coordinate Product learning Strategy and Agenda: Collaborate with different department leads to set and align on the learning agenda for the product. Set up periodic touch points to check the progress of the learning strategy implementation.
• Create learning tools and templates: Lead the creation of product strategy learning data collection tools and reporting templates.
• Analyze data to inform program design: Analyze data from the learning agenda, develop reports with recommendations to inform program design

Qualifications

• Experience in program development – either program, (user) experience or education design- or research & development for program development
• Knowledge and experience in designing and implementing behavioral change
• Understanding and application of human-centered or iterative design approaches
• Engaging and interactive communicator with a passion for coaching team members
• A strategic thinker, Collaborative, data-oriented approach to problem-solving
• Fits our Five Cultural Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here