Key Responsibilities

Specifically, the Learning & Development Manager at Peach can expect to lead/own the following elements:

Learning Strategy & Peach Academy

• Co-develop and execute a company-wide learning and development strategy aligned to Peach Cars’ growth priorities, values, and operating model.
• Own and continuously evolve Peach Academy as the organisation’s internal capability-building platform.
• Translate business priorities into structured learning roadmaps and annual training plans.

Learning Journeys & Capability Frameworks

• Design and maintain clear, role-based learning journeys for: Individual Contributors, People Managers and Senior Leadership.
• Ensure learning pathways support performance expectations, progression readiness, and leadership development.

Content Development & Curriculum Design

• Develop, curate, and maintain learning content across key capability areas including: Customer service & CX excellence, Product and vehicle knowledge, Functional skills (Sales, CX, Support functions) and People management and leadership skills.
• Partner with internal subject-matter experts to convert institutional knowledge into scalable learning assets.

Training Delivery & Coordination

• Plan, coordinate, and deliver internal training programmes across branches and teams.
• Facilitate selected training sessions and enable managers or internal trainers to deliver others effectively.
• Manage training calendars, participation, and post-training reinforcement activities.

HRMIS & Learning Systems Enablement

• Own the configuration and ongoing optimisation of the HRMIS learning module, ensuring it supports: learning journeys and course assignment; completion tracking and assessments and certifications, dashboards, and reporting
• Establish systems for identifying training needs using performance, quality, and business data.

Learning Impact, Measurement & ROI

• Define success metrics for all learning initiatives, including adoption, effectiveness, and behavioural impact.
• Track training outcomes and demonstrate ROI, linking learning to performance, quality, and customer experience improvements.
• Use insights to continuously improve content, delivery, and prioritisation.

Manager Enablement & Learning Culture

• Equip people managers to act as primary developers of talent within their teams.
• Embed learning into performance management, development conversations, and career planning.
• Champion a culture of ownership, feedback, and continuous improvement.

People & Culture Projects

• Contribute to broader People & Culture initiatives including onboarding, performance management, succession planning, and engagement programmes.
• Act as a thought partner and execution lead on capability-related organisational initiatives.

Skills, Knowledge and Expertise

Must-Have Qualifications

• Education: Relevant bachelor’s degree (Human Resources, Education, Organisational Development, Business, or equivalent experience).
• Experience: 5+ years’ experience in Learning & Development, Talent Development, or Organisational Development roles.
• Technical Skills: Hands-on experience with HRMIS/LMS platforms, learning analytics, and instructional design.
• Domain Knowledge: Proven experience designing and delivering structured learning programmes at scale.
• Other Requirements: Strong facilitation, stakeholder management, and programme execution skills.

Nice-to-Have Qualifications

• Experience in fast-growing, multi-site or startup environments.
• Coaching or facilitation certification.
• Exposure to customer-centric or operations-heavy businesses.