16 Dec 2016

Learning and Development Officer Job 2016 – Insurance / Financial Services Company

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Position: Learning and Development Officer

Location: Nairobi

Industry: Insurance

Our client, one of the largest insurers and financial service providers in East Africa is seeking to recruit a Learning and Development Officer.

The role will support the Company’s talent and development’s strategy to enhance employee capability and drive performance.



Duties and Responsibilities
  • Develop and implement the company’s training strategy based on the corporate strategy and changing business needs.
  • Identify and document training needs across the company through job analysis, review of corporate strategies and appraisal schemes as well as discussions with business managers and employees.
  • Identify and co-ordinate design of training programs to meet developmental needs of employees as well as the current and future needs of the company.
  • Work with line management and departmental heads to develop and maintain a comprehensive skills and competency framework.
  • Develop training budgets and ensure expenditure on all training interventions and programmes are within the approved budget.
  • Design, develop and implement evaluation systems to track ROI for all training interventions.
  • Manage the company’s e-learning programme to ensure that uptake of e-learning across the company is maintained at high levels.
  • Manage and ensure optimization of the company’s in-house library, training room and other staff training facilities.
  • Ensure that the statutory training requirements are met as well as liaise with National Industrial Training Authority (NITA) for training refunds.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.
  • Develop and establish a coaching and mentoring culture in the company.
  • Advise employees on available programs that will cater for their career development and skill gaps.
  • Coordinate the company’s professional training programme and ensure increasing numbers of staff attain professional certification in CII, IIK, CPA, ACCA etc.
  • Monitor and review the progress of on-the-job-training for management trainees through quarterly evaluation and feedback discussions with managers and the trainees.
  • Identify and evaluate training service providers by surveying, investigating, requesting proposals and interviewing potential trainers.
  • Identify, develop and maintain a pool of competent internal resources that can manage and deliver training events and facilitate specific training interventions.
  • Publish and distribute an annual training calendar with courses that cater for specific knowledge or skills gaps.
  • Develop and coordinate the staff orientation program to align and settle new employees into the company.
  • Maintain up-to-date training records for all staff and prepare quarterly and annual management reports.
  • Drive the company internship programme to ensure that interns settle in smoothly and operate within the set standards.
Job Requirements
  • Bachelor’s degree in the social sciences from a recognized university.
  • At least 3 years’ experience in a similar role.
  • Ability to assess, evaluate, design and implement training solutions based on analysis and metrics.
  • Exceptional public speaking, persuasiveness, counseling and mentoring skills.
  • Strategic thinking, business and results oriented, self-directed.
  • The ability to research, analyze information, and formulate recommendations.
  • Innovative and proactive problem-solving skills with strong business acumen.
  • Unwavering commitment to service and quality.


How to Apply

To apply, send your CV and cover letter only to [email protected] before close of business 19th December, 2016.
Clearly indicate the position applied for on the subject line and expected remuneration. NB: Flexi Personnel does not charge candidates for job placement.

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