Kenindia Insurance Ltd, was established as merger of Indian Insurance Companies operating in Kenya to form a vibrant joint venture with moral and financial support from leading local business elite on 6th December 1978.

Main Purpose of the Job – (Job Summary):

Office administration, overseeing mail management, and dispatch to ensure a smooth flow of work processes within the office in line with business objectives.

Main Responsibilities:

• Receipt and registration of all new claims received in the IT system and maintain a register thereof.
• Receive all incoming mail, collate documents in order of priority, and offer assistance to the legal officer handling branches for an efficient and speedy response to mail.
• Receive all incoming judgment advice and record in the judgment register for tracking to ensure timely attendance.
• Handling machine maintenance, departmental stationery requisition, and monitor the use thereof.
• Collecting EFT payment advises from accounts, preparing forwarding letters, and immediate dispatch; maintain a cheque/EFT dispatch register thereof.
• Dispatching letters, cheques/EFT, and summons to correct persons within the given timeline.
• Reconciling and payment of investigators’ and doctors’ fees within given timelines.
• Undertaking typing work within given timelines.
• Mail management, connecting all incoming mail to relevant files, and giving legal officers for action.
• Ensuring customer service to both internal and external clients by providing the required timely dispatch of letters, cheques, and claim files.
• Receipt of excess cheques.
• Handling the switchboard, receipt and dispatch of calls, telephone lines maintenance, management of the PABX system, etc.

2 or 3 key deliverables (specific to this position):

• Prompt payment and dispatch of cheques
• Effective mail management
• Clean offices, printers well maintained, stationery management

Resources Responsible for:

Direct Reports (Jobs reporting to this position):

Internal:

• Accounts
• Claims
• Branches
• Administration
• IT

External: External Advocates

Requirements

Relevant Experience:

At least 2 years of relevant experience

Academic Qualifications:

• O’ Level

Professional Qualifications:

• Para-legal
• Certificate in business Management practice is an added advantage

Key Job Skills (specific to the job):

• Accuracy
• Coordination skills
• Time management
• Multitasking skills

Insurance Skills (special Category):

• N/A

General Skills:

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours:

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality