JOB SUMMARY

• The Lodge Manager is responsible for the overall management and performance of the lodge, including guest experience, staff supervision, operational coordination, and maintaining exceptional hospitality standards. The role requires strong leadership, operational planning, and the ability to create memorable safari experiences for our guests

ROLES AND RESPONSIBILITIES

Guest Experience

• Ensure all guests receive exceptional service and personalised hospitality throughout their stay.
• Welcome and interact with guests during meals, activities, and lodge experiences.
• Address guest feedback, special requests, and complaints promptly and professionally.
• Ensure seamless coordination of guest activities including game drives, bush dinners, and special occasions.

Operations Management

• Oversee daily lodge operations, including housekeeping, kitchen, dining, guiding, and maintenance departments
• Ensure all departments operate according to company standards and operational procedures.
• Monitor lodge facilities and coordinate maintenance to ensure safety and quality.

Team Leadership

• Train, supervise, and motivate lodge staff.
• Foster a positive team culture focused on professionalism, teamwork and service excellence.
• Conduct staff meetings, training sessions, and performance management.

Financial & Administrative Management

• Manage lodge budgets, cost controls, and operational expenses.
• Monitor stock control and procurement for lodge operations.
• Prepare operational reports and maintain administrative records.

QUALIFICATIONS & EXPERIENCE

Education:

• Diploma or degree in Hospitality Management or related field preferred-hands-on field experience is key.

Experience:

• 6+ years’ experience in luxury hospitality, with at least 2 years in a management role at a luxury lodge or hotel.