Our client in the real estate industry is seeking to hire a Maintenance and Projects Manager who will be responsible for promoting the company’s value proposition on property management. More specifically, they will be responsible for ensuring preventive and responsive property maintenance, repairs, and managing major projects promptly and professionally, communicating property matters to respective parties, and coordinating with service providers and office-based colleagues.

Duties and Responsibilities:

• Ensure a strong understanding of the company’s value proposition, best practices in maintenance and project management, and status of the current property management portfolio
• Prepare and manage maintenance and project plans for all properties in liaison with colleagues in the accounts team and clients as required
• Effectively delegate and manage the performance of the office-based maintenance team and property-based employees, promptly informing the Human Resource Manager on arising welfare issues or performance matters
• Develop and continually improve the database of contractors for various categories of property services.
• Oversee preventive and regular maintenance of properties and facilities such as swimming pools, security installations, fire equipment, lifts, generators, pumps, etc. in liaison with the office team, property employees, and external contractors.
• Ensuring processes and documentation required for accountability, record keeping, and compliance are diligently prepared, shared with relevant parties and properly stored where necessary.
• Respond, track, and follow through on requests for repair/maintenance from the various properties under our management and provide feedback on contractors’ performance for updating of the database.
• Conduct post-repair follow-up to confirm practically and in writing that the repair is complete and request confirmation of satisfaction from the tenant/landlord/committee /directors (as appropriate).
• Project manage major repair, renovation, or new installation projects including preparing technical specifications and drawings, bills of quantities, tender documents, and contracts, monitoring and assessing/measuring work progress, signing certificates of works completion and practical completion in liaison with clients, and coordinate with accounts team on payments
• Oversee preparation of detailed inventories with photos at property handover (entry and exit) and updates of the same as required.
• Maintain relations and coordinate input from community associations, local authorities, and utility companies for smooth services required by a portfolio of managed properties including but not limited to NCC, KPLC, NWSC, and KPS.
• Oversee the administering of contracts and performance of onsite maintenance service providers; security, cleaning, fumigation, garbage collection, and gardening.
• Oversee swift and appropriate response to security incidents by the security company and escalation to law enforcement authorities where required and follow up.
• Review property employees’ weekly reports and note points for action by the maintenance team.
• Prepare maintenance and project updates for each property by the 15th of the month following each quarter.
• Attend periodic and ad-hoc meetings with property and facility management clients and present maintenance updates and proposals.
• Proactively seek client feedback and follow up on action required.
• Ensure harmonious work relations with fellow team members in the various departments.
• Manage company property and assets entrusted to the jobholder.
• The incumbent will be required to walk around the building inspecting it and to occasionally climb ladders to attend to minor maintenance requirements of the building which can be hazardous.
• Undertake any ad hoc duties associated with the Property and Facilities Management function
• Carry out other related tasks as might be required from time to time.

Qualifications

• Degree in engineering; civil, mechanical, electrical.
• Minimum of 5 years’ experience in construction project management.
• Must be able to operate basic building appliances and have a working knowledge of all equipment and appliances on site such as generators, pumps, lighting, electric fence, etc.
• Experience with staff management.
• Experience with managing various property service providers.
• Excellent communication, influencing, and negotiating skills.
• Strong leadership and supervisory skills.
• Strong project management skills.
• Strong organization and administrative skills.
• A good team player.
• Ability to perform with minimal supervision.
• Must be able to operate computers and other office machines such as printers, scanners, faxes, copiers, telephones, etc