Responsibilities:

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication
• Responsible for accurate and real time back reporting of work performed
• Maintain excellent relationships with the customers, the contact person and end-users on site
• Manage the site environment during service operations
• Identification of site risks, and timely communication of any such occurrences
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenish orders
• Submit time sheets based on the execution

Skills & Experience

• Minimum 3 years of experience in the elevator – escalator industry is a must
• Experience on KONE and non-KONE equipment skills is desirable
• Vocational Certificate/Diploma candidate from Mechanical and Electrical stream or equivalent
• Good communication skills with basic IT skills