About the job

In this role, you will be at the core of KONE – an everyday hero who makes people’s lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customers and the people using the equipment.

Responsibilities:

• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication.
• Responsible for accurate and real-time back reporting of work performed.
• Maintain excellent relationships with the customers, the contact person, and end-users on-site.
• Manage the site environment during service operations.
• Identification of site risks, and timely communication of any such occurrences.
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them.
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders.
• Submit timesheets based on the execution.

Skills & Experience

• Minimum 3 years of experience in the elevator-escalator industry is a must.
• Experience in KONE and non-KONE equipment skills is desirable.
• Vocational Certificate/Diploma candidate from Mechanical and Electrical stream or equivalent.
• Good communication skills with basic IT skills.