Key Responsibilities

• Ensure customer satisfaction through high-quality service delivery and proactive, professional on-site communication.
• Perform preventive maintenance activities in accordance with KONE maintenance methods and safety standards.
• Accurately record and report all work performed in a timely manner.
• Maintain excellent relationships with customers, site contacts, and end-users.
• Manage and maintain a safe working environment during service operations.
• Identify potential site risks and communicate any safety concerns or incidents promptly.
• Identify and recommend unplanned repairs based on equipment condition and operational requirements.
• Obtain customer approval for repairs not covered under contract and carry out the required work.
• Complete and submit timesheets and service documentation accurately and on time.
• Support the achievement of service quality, safety, and customer satisfaction targets.

What We Are Looking For

• Vocational Certificate or Diploma in Mechanical Engineering, Electrical Engineering, or an equivalent technical qualification.
• Minimum of 3 years’ experience in the elevator and escalator industry is essential.
• Experience working on both KONE and non-KONE equipment is advantageous.
• Good communication and customer service skills.
• Basic IT proficiency and the ability to use digital service tools and reporting systems.
• Ability and willingness to perform service calls using a motorcycle.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Commitment to safety, quality, and continuous improvement.