Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation

Responsibilities:

• Manage connection & support teams and share daily reports on technician workload for the region managed
• Proactive tracking of teams whereabout, workmanship and the scope they are handling
• Attend to failures/faults and resolve within the stipulated SLA . Resolve escalations coming from the teams like connections that requires poles, port degradation etc. and escalate that cannot be resolved immediately to Project Manager on a timely manner
• Responsible for Casual Management; assigning casuals duties, weekly wages preparation
• Take charge of Material reconciliation used in FTTH & FTTB capacity optimization and failures/faults
• Continuously review and recommend customer management processes to maximize service delivery at customer premises.
• Relay work status, feedback, and instructions to Project Manager and other stakeholders.
• Monitoring and reporting on Network performance other observations during troubleshooting.
• Plan, schedule and action on permanent fixes and clean ups and share reports on the same scope
• Manage and assign tasks to Patrol technician and own reports from the patrols and track issues raised to closure
• Participate in site network acceptance for FTTH and FTTB projects Prepare and issue regular/weekly project progress reports for timely and accurate project status and decision support information to stakeholders
• Guide and provide leadership to the service delivery team as well as plan and coordinate on-going support for customer connections.
• Ensure adherence to OHS policies and stipulated code of Conduct by the Management & Client by all connection & repairs and maintenance teams
• Must be able to read and interpret existing and new FTTH designs, KMZS, or in the field.
• Must be able to request materials on ERP and reconcile them on daily basis

Requirements:

Qualification

• Bachelor’s degree in Electrical Telecommunications Engineering, Computer Science, IT or any related field from a recognized university
• Diploma in Electrical & Telecommunications Engineering, Computer Science, IT or any related field from a recognized university.
• Working at Height certification from KPLC is an added advantage.
• FOC Certifications

Relevant Skills & Experience

• A minimum of two (4) years’ experience in a similar role.
• Have a Valid Driving License with a Minimum of Two (2) years of driving experience.
• Strong understanding of fiber optic network, testing and Troubleshooting.
• Reasonable knowledge of the necessary safety precautionary measures in working at heights.
• Proficiency with tools including fiber hand tools, test equipment and splicing machine.. Strong work ethics.
• Must have good communication skills and a positive attitude.
• Physically capable and available to work overtime including weekends, public holidays and evenings.
• Demonstrate the ability to work safely with or without supervision.
• Must be well organizes and have ability to prioritize tasks.
• Customer service and customer centricity