Overall purpose of the role: 

The Management Information Systems (MIS) Officer is responsible for planning, development and implementation of IT hardware, software applications, programming, system networking, and provision of ICT training and capacity building support under the Kakuma Area (refugee operation and the wider Turkana County). The MIS Officer will also be responsible for the management of staff under his/her direct supervision and in-charge of the administrative supervision of the Youth Centre in Kakuma 4 and other DRC ICT hubs operated under Kakuma Area. The holder of the position reports directly to the Area Manager and provide day-to-day administrative supervision for one Livelihood Assistant – ICT Training and the Incentive Workers at the ICT training Centres.

Responsibilities:

R1. Planning and budgeting:

• In consultation with the Area Manager, conduct quarterly review of the needs of DRC Kakuma employees and beneficiaries in terms of ICT hardware and software for information management, data processing, data storage, distribution of information to end users and ICT training.
• In consultation with the Area Manager, prepare budgets for the established ICT hardware, software and capacity-building needs for Kakuma Area;
• In collaboration with the country office and Regional IT Office, develop, document and implement procedures and standards for Kakuma Area to guide the use of software, hardware, and network infrastructure

R2. Ensuring effective ICT system operations and networking:

• Perform software installations, ensure installation of updates of software and provide support for day-to-day systems operations;
• Manage the computer lab at the DRC Youth Center in Kakuma Camp 4
• Configuration and setup of the LAN, ensuring the right standards are followed
• Upgrade hardware and software as needed
• Track software licenses in operation
• Setup efficient local and offsite backup

R3. Ensure ICT system security and integrity:

• In line with DRC management information systems security protocols, ensure that established procedures and standards for access to data processing facilities and the data itself are adhered to;
• Setup and maintain centralized anti-virus server and ensure automatic updates
• Perform preventive maintenance service on all IT equipment on a scheduled basis
• Perform general repairs on IT equipment and peripherals as needed

R4. Provide effective ICT administrative support:

• Overall in-charge of the administrative function of the Kakuma 4 Youth Centre and other ICT hubs set up under the Kakuma Area operation;
• Maintain an inventory schedule of all IT equipment and software in use; diagnose status and performance on a regular basis
• Maintain a record of all equipment received for repairs and maintenance
• Provide help desk and technical support to end users

R5. Support for ICT Training:

• Provide training for beneficiaries taking basic and advanced ICT on specific topics;
• Provide effective management of the whole training cycle including reward and certification processes

Experience and technical competencies:  

• Minimum 5 years of work experience in management information systems, IT or ICT management in NGO/INGO environment;
• Excellent supervisory skills and ability to motivate teams;
• Excellent knowledge of enterprise networks and systems: IT hardware and infrastructure support, microcomputer management, data management and security.
• Strong problem-solving and analytical skills are required
• Excellent interpersonal and teamwork skills, working with different groups and nationalities.
• Demonstrated experience of working with ERP systems;
• Excellent planning and budget development skills for multiple-donor environments;
• Demonstrated experience and skills in capacity building and mentoring of supervisees;
• Previous experience in a refugee set-up and work in harsh environments;
• Education:
• University degree in Information Systems Management, Computer Science, Information Technology or other relevant degree.
• Industry professional qualifications / certification in the areas of network administration, information systems audit or systems development is an added advantage.
• Training in Enterprise Resource planning (ERP) systems