Job Purpose Statement:

The successful candidates will play a key role in ensuring accurate and timely processing of customer titles while delivering exceptional customer service.

Key Responsibilities:

• Facilitate the accurate and timely processing of customer titles.
• Address and resolve customer queries and complaints professionally, ensuring proper documentation.
• Communicate and coordinate with customers to verify information, provide updates, and meet deadlines.
• Manage multiple demands effectively and prioritize tasks efficiently.
• Update the client database to meet regulatory obligations and maintain accuracy.
• Foster strong internal working relationships and contribute to a collaborative team environment.
• Identify procedural challenges and recommend effective solutions for improvement.
• Perform any other duties as assigned.

Qualifications & Requirements:

• A Bachelor’s degree in Business Administration or a related field.
• A minimum of 3 years’ experience in Customer Service, Administration, Business Management, Economics, or Information Science.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently while delivering high-quality results.
• Proficiency in computer applications.
• A team player with strong organizational skills.
• High level of integrity and confidentiality.