The Senior Manager, Information Technology (SIM) is the executive responsible for overseeing the institution’s IT strategy, operations, and governance. The role ensures that infrastructure, systems, data, and security reliably support ICMHS’s core missions in medical education, healthcare training, research, administration, and service delivery. The SIM focuses on internal efficiency, risk management, compliance, cost‑effective IT operations, and enabling data‑driven decision‑making across the institution.

Key Responsibilities

IT Strategy & Alignment

• Develop and execute the enterprise IT strategy and roadmap aligned with institutional objectives.
• Collaborate with academic, clinical, administrative, and finance departments to identify IT needs, prioritize projects, and deliver solutions.

Operations & Systems Management

• Oversee IT operations, including infrastructure, applications, databases, end‑user support, and service desk functions.
• Manage selection, implementation, integration, and optimization of enterprise systems (EHR/EMR, LMS, ERP, financial systems, research databases, collaboration tools).

Risk, Security & Compliance

• Lead cybersecurity programs, data privacy initiatives, and compliance with data protection and health information standards.
• Establish disaster recovery, business continuity, backup, and incident response plans.

Financial & Vendor Management

• Direct vendor management, contract negotiations, and performance oversight of IT providers.
• Manage IT budget, optimize costs, forecast needs, and ensure ROI on technology investments.

Team Leadership & Development

• Build and lead a high‑performing IT team; assess organizational structure, staffing needs, skills gaps, and talent development.

Digital Enablement & Innovation

• Drive digital enablement, automation, analytics, and adoption of secure technologies to support remote learning, telemedicine, and administrative efficiency.

Governance & Performance Monitoring

• Monitor IT performance metrics, service levels, and emerging risks, report regularly to executive leadership.
• Promote IT governance, policies, standards, and best practices across the institution.

Skills and Competencies

• Strategic IT leadership with strong operational focus.
• Expertise in cybersecurity, data governance, and compliance frameworks.
• Strong vendor management and contract negotiation skills.
• Ability to manage enterprise systems and complex integrations.
• Proven budget management and cost optimization skills.
• Effective team leadership, mentoring, and talent development.
• Strong communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Analytical and problem‑solving ability in mission‑critical environments.

Academic and Professional Qualifications and experience required

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Healthcare Administration, or related field (required).
• Master’s degree (MBA, MS in IT Management, Health Informatics) strongly preferred.
• 10+ years of progressive IT leadership experience, with at least 5 years in a senior role in healthcare, higher education, or similarly regulated environments.
• In‑depth knowledge of Microsoft Dynamics Business Central.
• Proven expertise in enterprise IT operations, cybersecurity, data governance, cloud migration, and regulatory compliance.
• Strong knowledge of IT infrastructure, networking, vendor management, and IT service management.