MAIN PURPOSE OF THE JOB

• The position is responsible for overall planning, organizing, coordinating and controlling of all Organization’s development plans.
• Responsible for driving business growth through the Cost Centers in line with YWCA of Kenya Vision and Mission.
• Develop network, attract clients, research new market opportunities and oversee growth of YWCA projects, making sales projections and forecasting revenue in line with projected income.

Field of duties and responsibilities

Income Generation

• Develop and implement Business Development strategy in line with the YWCA mission and vision
• Ensure optimization of the existing YWCA cost centers.
• Provide strategic direction that would ensure among others marketing of the organization’s facilities to improve on income and occupancy Research and advise on possible investment and developments opportunities that are in line with YWCA Mission and Vision
• Develop appropriate business model for every income generation facility in the organization.

Customer Service

• Improve quality of products and services offered by the hospitality unit.
• Ensure that all available rooms are habitable.
• Support proactive and real time customer feedback
• Develop a proactive response to meet client demands
• Improve overall products, services within the Hostels and wider promotion of YWCA facilities

Operations Management

• Support management of events, groups and activity books to ensure quality service delivery
• Carry out daily inspection of all units to ensure utilization of manpower
• Co-ordinate activities in the laundry and housekeeping department with minimal disruption
• Develop budgets for housekeeping, laundry and public area and ensure that each one operates within the established limits.
• Ensure security, health and safety of staff, guests and visitors on site

Facility management

• Responsible for continuous tracking and monitoring business and team performance
• Utilize online reservation platforms for bookings and responding to inquiries e.g. trip advisor, booking.com
• Develop good property and debt management strategies and implement the same
• Ensure Risk Management in YWCA development engagements
• Improve visibility of YWCA facilities.
• Facilitate the YWCA National Business Development Committee

Staff Management

• Planning departmental work as well as development of practical Standard Operating Procedures (SOPs)
• Responsible for continuous tracking and monitoring business and team performance

Administrative duties

• Ensure proper documentation of the departments assets and Develop item/s movement register
• Prepare and present departmental status reports.
• Develop an inspection plan for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
• Maintain and uphold YWCA corporate culture.
• Perform any other duties as may be assigned by the management from time to time.

JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB

Level of Education/Academic qualification

• Degree in Business Administration/Management/Hotel Management.
• Housekeeping, Property Management and accounting skills an added advantage
• Strong understanding of digital marketing will be an added advantage

Other Competencies/abilities/skills required

• Report writing skills
• Time Management
• Leadership and conflict management skills
• Strong analytical, critical thinking, and problem-solving skills.
• High level of integrity and Resource Management skills
• Ability to meet strict deadlines with minimum supervision.