Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

Job Ref. No: JAML008

Role Purpose

• The Manager, Business and Software Systems is responsible for identifying and implementing application solutions to solve business problems and to make business operations more efficient in line with the organization’s strategy. The individual is responsible for designing, developing, testing, and debugging new functionality, enhancements, customizations, interfaces, batch processes, queries, and reports.
• The role holder will work with stakeholders from all business units and related third parties to define and document business processes and software requirements for technology initiatives, including online products, content management systems, and business information systems. The role holder will also assist with the business case, planning and monitoring, eliciting requirements, translating, and simplifying requirements.

Main Responsibilities

Strategy:

•  Partner with other business areas within the business to understand application requirements and develop programming specifications for development.
•  Build a standards-driven, scalable, secure, and dynamic portal for the information delivery of specific business products.
•  Develop and implement strategic plans for system analysis, aligning with the organization’s overall objectives and the unique needs of the industry.
•  Identify opportunities for system improvements and enhancements to support business growth.
•  Collaborate with cross-functional teams to define and execute system analysis strategies tailored to the organization.

Operational:

•  Capture, log, and track applications issues and develop resolutions in the specified timeframes. This includes liaising with system vendors if the system is vendor supported.
•  Develop enhancements, resolve issues, coordinate testing of statement releases and oversee regular production efforts including data extracts, data imports and printing.
•  Conduct new functionality and regression tests, determine and report issues for follow-up.
•  Participates in creating new products and services where technology is concerned.
•  Contributing to smooth business operations.
•  Working on identifying the project risk and planning mitigation action with the project managers during project implementation.
•  Reporting to the stakeholders on the progress of the development of the different applications
•  Manage and lead a team of system analysts and software developers ensuring the timely and accurate completion of system analysis projects.
•  Conduct thorough analysis of existing systems and processes, identifying gaps, inefficiencies, and opportunities for optimization.
•  Collaborate with stakeholders, business units, IT, and external vendors, to gather requirements, define system specifications, and develop solutions to address business needs and regulatory requirements.
•  Oversee the implementation and deployment of new systems or enhancements, ensuring smooth transition and minimal disruptions.
•  Monitor system performance and provide ongoing support to end-users troubleshooting and resolving issues as needed.

Regulatory Compliance and Corporate Governance:

•  Ensure compliance with relevant regulatory requirements specific to the industry, such as, data privacy laws, and industry standards.
•  Develop and enforce policies and procedures related to system analysis, ensuring adherence to compliance guidelines and data security measures in insurance systems.
•  Conduct risk assessments, identifying potential vulnerabilities and implementing appropriate controls to mitigate risks.

Leadership and Culture:

•  Foster a positive and collaborative work environment within the Business and Software systems team, promoting teamwork, professional growth, and knowledge sharing.
•  Provide guidance and mentorship to team members, enabling their development and success.
•  Promote a culture of continuous improvement, innovation, and adaptability within the system analysis function, specifically focused on addressing industry challenges and technological advancements.

Key Competencies

•  Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
•  Effective communication and presentation skills, with the ability to interact with stakeholders at all levels within the organization.
•  Strong organizational and project management abilities, with a focus on meeting deadlines and achieving objectives specific to system analysis.
•  Attention to detail and a commitment to delivering high-quality results.
•  Adaptability and flexibility to work in a fast-paced, dynamic environment.

Requirements

Qualifications

• Bachelor’s and/or Master’s Degree in Computer Science, Information Systems, or a related field.

Relevant Experience

•  Minimum of 5 years of experience in system analysis, software development or a similar role within the industry.
•  Experience of implementation of business systems in the asset management industry.
•  Experience in programming languages, database management, networking, software development methodologies, and systems analysis and design.
•  Proficiency in back-end languages like Java, Python, or C# and experience with web frameworks (e.g., Spring Boot, Django, Express, .Net).
•  Strong database skills, including designing schemas, optimizing queries, and working with SQL or NoSQL databases