Job Purpose

To support the Business Head to implement programmes, projects and initiatives to enable strategy, achieve minimum standards of service, adherence to governance standards, manage costs and achieve budgets, while continuously improving operational efficiency of the team with clear objectives and established tools. Responsibilities are directed by the requirements of the Business Head and align to the strategic objectives of the business unit.

Job Function

• Collaborate with Marketing team to manage media responses and reputation management initiatives
• Collaborate with with key stakeholders (Risk, Internal Audit and Compliance) to understand required risk management practices  to implement across the Business Area.
• Collate data input from a variety of sources to enable reliable reporting and dashboards in order to enable monitoring and decision making across the Business Area.
• Co-ordinate and monitor the delivery of vendors
• Co-ordinate the prioritisation of operational delivery and efficiency initiatives to ensure optimal use of resources and enable the biggest impact on strategic objectives of the Business Area.
• Develop artefacts required for the successful execution of approved interventions and participate in the execution these as appropriate
• Draft amendments to procedures operationalizing new ideas and concepts
• Engage directly with clients to identify problems, find suitable solutions and maintain client relationships.
• Identify and escalate reputational risks, gaps or pain points which may jeopardize license to operate to line leaders.
• Implement and monitor risk controls on projects and for initiatives.
• Implement tactical plans and manage projects to operationalise the Group strategy within the Business Area in order to meet strategic objectives.
• Monitor controls set by Group to identify and manage risks and effective governance for the Business Area’s activities.
• Participate in identifying resources required to efficiently execute projects and initiatives
• Participate in initiatives to address gaps or pain points which may jeopardise license to operate.
• Participate in, and guide, the implementation of employee communication, engagement and organisational effectiveness initiatives and apply best practice standards within the local context to empower an efficient team.
• Promote delivery of ideal client experience through practical application of client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets.
• Stay up to date on developments, trends, legislation and industry regulations within area of expertise.
• Track and analyse selected area metrics to identify gaps related to the implementation of strategic initiatives and make recommendations.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Finance and Accounting

Experience Required
Business Management

• Business Support
• 3-4 years
• Experience in managing projects to completion to achieve defined business objectives or metrics.
• 5-7 years
• Experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Embracing Change
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Team Working
• Upholding Standards

Technical Competencies:

• Business Acumen (P&C)
• Business Administration Skills
• Industry Knowledge
• Project Management (Project Mgmt)
• Risk/ Reward Thinking
• Written Communication