Job Purpose:

The purpose of the role is to support the Head of Personal & Private Banking in business planning and business performance reviews with in-depth analytics, ensuring decisions and plans are evidence-based. The role will be critical in implementation of continuous improvement initiatives and following up on action plans relating to business performance monitoring and improvement.

To assist the P&PB Head by providing comprehensive administrative support.  These include planning, organizing, directing and controlling the function of the Head’s office in accordance with laid down policies and procedures, delegated authorities and guidelines.

Output:

Business Planning

• Support the Head of P&PB with the formulation of strategy and the overall process of executing against the strategy.
• Coordinate and support the overall budget planning activities across the key P&PB functions in coordination with the various Heads.

Business Performance Monitoring

• Compile monthly/quarterly P&PB reports for submission to P&PB MANCO, Kenya Leadership Council and Bank Board Committees.
• Co-ordinate collation of broad-based business performance metrics and track performance based on information provided by the MI team.

Monitoring P&PB scorecards and undertake updates based on business plans

• Support the P&PB Management team in defining KPIs, data and reporting requirements in support of the business and performance management processes.
• Undertake ad hoc and thematic research across the P&PB network, analyse and interpret the results making inferences and recommendations as required.
• To support the business performance review process by tracking and analysing readiness and performance against the business targets and strategic goals.
• Support the business planning process across P&PB teams to ensure full alignment of activities and business plans are evidence-based Benchmark performance against competitors and market trends and make recommendations on key performance drivers.

Continuous Improvement

• Undertake research on new business continuous improvement initiatives across P&PB
• Analyze and identify metrics for continuous improvements.
• Conduct post Implementation benefits review of productivity improvement solutions to ensure client and business requirements are met.

Financial Management & Control

• Performance and Cost Monitoring and variance analysis
• Keep and maintain adequate records of all business performance management data, including projection trackers.

Company Secretariat:

• Preparation of P&PB submission to KLC and Board papers for timely submission to Company Secretariat
• Monitoring Board actions to ensure business needs are met in a timely manner.

Human Capital:

• Monitoring P&PB scorecards and undertake updates based on business plans
• Support the P&PBManagement team in defining KPIs, data and reporting requirements in support of the business and performance management processes.
• Undertake ad hoc and thematic research across the P&PB network, analyze and interpret the results making inferences and recommendations as required. Maintain oversight of P&PB organograms.
• Champion the product trainings (up-skilling sessions) across the floor in collaboration with other departments.

Marketing:

• Work with P&PB Marketing BP to have oversight of all marketing initiatives including events, year-end gift coordination and procurement of branded goods.

Risk Management

• BAU issue tracking, follow up and decision tracking for all agreed action points. Managing and ensuring all Ops risk, internal audit and compliance matters are being handled.

General Coordination and Communication

• Coordinate Distribution activity scheduling and management
• Provide support to formal corporate performance review meetings where necessary and manage the P&PB communications.

Administrative support

• Maintain and update the calendar and schedule of recurrent meetings for the Head of P&PB.
• Stationery Management-Manage the reorder levels for stationery, control the access and use of stationery.
• Office Organization-Manage the cleanliness and orderliness in the floor. Manage the subordinate staff assigned to Mezzanine floor.
• Leave management for P&PB Manco on behalf of the Head of P&PB
• Maintain the P&PB calendar of events (Quarterly staff feedback sessions, Quarterly Business Reviews, Team Building, CIB connect sessions, Quarterly Birthdays, Strategy Sessions)
• Venue bookings for the P&PB Head client events, and P&PB events
• Travel bookings for Head P&PB-Flights and Hotel bookings, Visa applications
• Assisting senior members of the P&PB MANCO and their direct reports as and when delegated for any other duties as required by the job.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Finance and Accounting

Experience Required
Business Management

• Business Support
• 3-4 years
• Experience in managing projects to completion to achieve defined business objectives or metrics.
• 5-7 years
• Experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Embracing Change
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Team Working
• Upholding Standards

Technical Competencies:

• Business Acumen (P&C)
• Business Administration Skills
• Industry Knowledge
• Project Management (Project Mgmt)
• Risk/ Reward Thinking
• Written Communication