Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi

JOB PURPOSE

• To manage and maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
• To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.)

 KEY RESPONSIBILITIES

• Ensure 24/7 availability of Authorization system and any other systems as required by users
• Root Cause Analysis of incidents
• Provide second level support for issues raised by system users
• System administration for a healthy platform to service customer requests
• Ensure Card systems are updated to comply with Payment Association Standards (Mandates)  and provision of MIS reports to end users
• Performing systems upgrades, updates when they are due and collaboration of vendors
• Support improvement and delivery of new Card products/services
• BCP for Card systems
• Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
• Management of system resources, application tuning/optimization and performance monitoring
• Payments Card Systems (PCI) Issuing/Acquiring management and user support on Terminal  (ATM/POS) & business applications.
• Knowledge of Operational risk management i.e. AML and KYC principles.
• Agency Banking systems support
• Vendor negotiation and contract management
• Project management
• Adherence to Change management and governance frameworks
• Support improvement and delivery of new products/services
• Integration of E-commerce solutions/platform

Qualifications

• Bachelor’s Degree IT/Computer Science
• Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7
• Systems administration with at least 5 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
• Problem-solving, Attention to detail, Communication skills, Organization, Programming, IT Security and Banking
• A minimum of 5 years in IT
• A minimum of 4 years in DB Administration, switch support, payment schemes