Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.

KEY RESPONSIBILITIES: 

• Ensure a data driven system analysis to ensure continuous system improvement initiatives.
• Ensuring all POS and ecommerce technical support issues are resolved within SLA.
• Managing the configuration and testing of the POS applications and its validity.
• Carrying out Terminal Management System (TMS) configurations and reporting
• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Ensure 24*7 availability of the Switch and Payments systems as required by users
• Keep track of systems and user related issues and attend to them promptly.
• Be the driving force behind process optimization: by contributing to continuous service improvements, change management and documentations.
• Perform system upgrades and apply system patches promptly received from system vendors.

Academic & Professional

Education   : Bachelor’s Degree in Information Technology/ Computer Science or related field    RQ

Experience

• Five years Total Minimum No of Years Experience Required in Technology

Detail    Minimum No of Years    Need Type[1]

• POS experience/ working knowledge     3    ES
• Ecommerce experience/ working knowledge    3    ES